# Hyderabad Plans 200 Public EV Chargers With 95% Uptime Rule

> Hyderabad's 200 public EV charging stations are set to be operated by private companies under ten-year contracts with a mandatory 95% monthly uptime.
- **Author**: Prakash
- **Published**: 2026-09-29
- **Modified**: 2026-09-29
- **Category**: news
- **URL**: https://bestev.in/news/hyderabad-plans-200-public-ev-chargers-with-95-uptime-rule-20260929

---

Hyderabad is preparing to place 200 public electric-vehicle charging stations under private operation, with unusually specific service-quality requirements designed to keep chargers working.

The Telangana Renewable Energy Development Corporation Limited (TGREDCO) has invited charge-point operators to manage, maintain, upgrade and commercially operate the stations for an initial ten-year period.

## 95% monthly uptime will be mandatory

Each charging station must maintain at least 95% uptime every month. If a charger remains unavailable beyond the allowed downtime, the operator can face a penalty of INR 500 per charger for each additional day.

The uptime condition is significant because EV drivers need dependable chargers, not simply a large number of installed units. A station listed on a map provides little value when its connector, payment system or power supply is unavailable.

Operators will be responsible for repairing or replacing defective chargers, charging guns, cables and associated equipment. They must also maintain payment gateways, QR-code systems and RFID access where provided.

## Charging tariff currently set at INR 13 per kWh

Users will be charged the tariff notified by TGREDCO, currently INR 13 per kWh before applicable taxes. Operators cannot independently increase or change the consumer tariff, although TGREDCO may revise the notified rate later.

Actual driving cost will depend on the vehicle's efficiency. As a simple illustration, an EV consuming 15 kWh per 100 km would use electricity worth about INR 195 at the notified pre-tax tariff. Charging losses and taxes can increase the effective amount.

## Stations to remain visible on the TGEV app

The charging points must remain available through TGREDCO's TGEV mobile application. Operators will not be allowed to remove or deactivate stations from the platform at their discretion.

Maintaining accurate live status is important for drivers planning a charging stop. Ideally, the app should show whether a charger is online, occupied, reserved or under maintenance, though users should verify which real-time features are supported when the updated network goes live.

## Customer support and site amenities

Selected operators will also be responsible for 24-hour customer support and grievance handling. Complaints related to failed charging sessions, refunds, payment errors and charger malfunctions must be addressed within prescribed timelines.

The station requirements include helpline details, complaint records and information boards. Operators must also maintain basic site infrastructure such as:

- Weather-protected canopies
- Dedicated EV parking bays
- Seating and waste bins
- Safety barriers and fire-safety equipment
- Accessibility features for people with disabilities

Operators will carry responsibility for station assets and are expected to initiate insurance claims and police reports where required after theft, fire, electrical damage or other losses.

## Why the operating model matters

India's public-charging debate has often focused on the number of chargers installed. Hyderabad's proposed model puts greater emphasis on ongoing performance, customer service and accountability.

A ten-year operating term can encourage operators to invest in upkeep, but enforcement will determine whether the uptime standard works in practice. Transparent publication of station availability, fault-resolution time and penalties would help users judge the programme.

## What EV owners should watch

Before relying on the expanded network, Hyderabad EV users should check when the operating contracts begin, which locations are included, what connectors and power ratings are available, and whether parking charges apply separately.

If the 95% uptime rule is monitored effectively, the programme could offer a useful template for other Indian cities: measure charger reliability, enforce service standards and make the network easy to locate and pay for.

---
- [More news articles](https://bestev.in/news/category/news)
- [All articles](https://bestev.in/news)